In a press note late Thursday, British Airways has admitted that personal and financial details of customers who made bookings between Aug 21 and September 5 have haven compromised in a data breach incident affecting as many as 380,000 bank cards used for bookings.
In a statement the Airlines said:
“British Airways is investigating, as a matter of urgency, the theft of customer data from its website, ba.com and the airline’s mobile app. The stolen data did not include travel or passport details. From 22:58 BST August 21 2018 until 21:45 BST September 5 2018 inclusive, the personal and financial details of customers making bookings on ba.com and the airline’s app were compromised. The breach has been resolved and our website is working normally.”
British Airways is said to have communicated to its affected customers and has advise any customers who believe they may have been affected by this incident to contact its banks or credit card providers and follow their recommended advice.
Alex Cruz, British Airways’ Chairman and Chief Executive said “We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”
On compensations, BA said: “We will be contacting customers and will manage any claims on an individual basis.”